Shipping policy

Processing — 2-4 business days

Transit — 8 to 15 days

Total delivery time — 10 to 19 days

Standard shipping — $5.95

Free shipping — on orders over $60

Every Velvet Crest piece is printed to order in the United States and ships from 20290 Park Lake View Dr Apt 10206, New Caney, TX 77357. This policy sets out how long that takes, what shipping costs, and who is responsible if something goes wrong on the way.

Processing time

Orders are printed and packed within 2-4 business days of being placed. Processing time is separate from transit time. An order placed after 2:00 PM Pacific Time, or at a weekend or on a US public holiday, starts processing on the next business day.

Delivery estimates

Once an order ships, standard delivery within the United States takes 8 to 15 business days. From order to doorstep that is roughly 10 to 19 business days. Estimates are not guarantees — carrier delays, severe weather and peak holiday periods can stretch them.

Shipping rates

Standard shipping costs $5.95, and is free on orders of $60 or more. The rate is calculated at checkout from your delivery address and shown in full before you pay. We add no handling fee: the price shown at checkout is the price charged.

Tracking your order

A confirmation email goes out when the order is placed, and a second email with a tracking number goes out as soon as the carrier collects the parcel. Tracking can take up to 24 hours to show its first scan. If no tracking email has reached you within 5 business days of ordering, email support@velvetcrest.co.

Where we ship

We ship within the United States only, including Alaska, Hawaii and the US territories. Delivery to Alaska, Hawaii and the territories can take longer than the estimates above.

Incorrect addresses

Please check your delivery address before ordering. If a parcel comes back to us because the address was wrong or incomplete, we will send it out again once it reaches us, and the cost of reshipping is the customer's. If you spot a mistake, email support@velvetcrest.co straight away and we will correct it if the order has not gone to print.

Lost, delayed or damaged parcels

Risk of loss passes to the carrier once a parcel has been collected from us. If a parcel is lost in transit or arrives damaged we replace it at no cost to you, and we handle the carrier claim ourselves so you do not have to. Report the problem within 30 days of the shipping date, with a photograph if the item arrived damaged, to support@velvetcrest.co.

Customs and import charges

Because we ship domestically within the United States only, no customs duty or import tax applies to our orders. Sales tax, where it applies, is calculated and shown at checkout.

Questions about a shipment

 

Email support@velvetcrest.co, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. If what you actually want is to send something back, that is our refund policy.