Terms of service

These terms govern your use of velvetcrest.co and any purchase made through it. By using this site or placing an order you agree to them. This site is operated by ASTRALIS HORIZONS LLC, trading as Velvet Crest.

1. Who we are

Trade name: Velvet Crest. Legal name: ASTRALIS HORIZONS LLC. Address: 20290 Park Lake View Dr Apt 10206, New Caney, TX 77357. Email: support@velvetcrest.co. Phone: +1 (860) 662-6476.

2. Who may order

You must be at least 18, or have a parent or guardian's consent, to place an order. By ordering you confirm that the payment method used is yours or that you are authorised to use it.

3. Products and descriptions

Our items are printed to order. We work to represent colour, sizing and print placement accurately, but screens vary, and a small difference in print position or shade between items is normal for print-on-demand production rather than a defect. Please read the size guide on the product page before ordering.

4. Prices and payment

All prices are in US dollars and exclude sales tax, which is calculated at checkout where it applies. We may change a price at any time, but a change never affects an order already placed. Payment is taken when the order is submitted. If an item is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfil it.

5. Orders and acceptance

Your order is an offer to buy. We accept it when we send the shipping confirmation email. We may decline or cancel an order — where an item is unavailable, where we suspect fraud, or where a listing carried an error — and where we do, we refund any payment in full.

6. Shipping, returns and refunds

Delivery times, shipping costs and who carries the risk while a parcel is in transit are set out in our shipping policy. Your right to return an item, the 30-day window and how refunds are issued are set out in our refund policy. Both form part of these terms.

7. Intellectual property

The designs, images, text and other content on this site are owned by or licensed to Velvet Crest and are protected by copyright and trademark law. You may not reproduce, resell or redistribute them without written permission. Any third-party trademark referred to on this site remains the property of its owner.

8. Acceptable use

You agree not to use this site for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to interfere with how it runs or with its security. We may withdraw access where we reasonably believe these terms have been broken.

9. Limitation of liability

To the fullest extent the law allows, our total liability arising out of any order is limited to what you paid for that order, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited, and nothing here affects your statutory rights as a consumer.

10. Privacy

What we collect, why, and who we share it with is set out in our privacy policy.

11. Changes to these terms

We may update these terms. The version published on this page at the moment you place an order is the version that governs that order.

12. Governing law

These terms are governed by the laws of the State of Texas and of the United States, and any dispute arising from them is subject to the courts of that jurisdiction.

13. Contact

 

Questions about these terms: support@velvetcrest.co, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.